Good morning,
I just noticed that I have a student that should have gotten a 75% refund for a class that was dropped in the 2nd week of classes but the system actually charged him an additional $393.75 which would have been the 25% that we charging but he was already charged that amount in his original invoice. It should have showed a credit on his account of $1,182.25.
Please let me know if I need to send the student information.
Thank you
Status:
Resolved
Hello,
We are currently finishing up a large update to the billing rules section. The Refund Rules are changing and I believe will correct this problem. For now go ahead and manually make the correction. I will be in touch soon to explain the updates.
Im sorry for the error.
Dana
*GNECsis Support Specialist*
The refund policy rules are still not correct. I have a student that dropped today and she should have been given a 75% refund and it appears that she was charged 75% additional. She should have only been charged 25% of the original amount. 3 hour class $1575.00 75% refund should be $1,181.25= $393.75 revised charge amount.
I will manually fix this student but can it be looked at again.
Thank you
Student Accounts/Financial Aid
Nazarene Theological Seminary
Kansas City (USA)
Hello,
We need to switch you over to the new rules system which has a more robust refund process. I will work on completing that soon.
Dana
*GNECsis Support Specialist*