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choward
Last seen: 5 days 2 hours ago
Joined: 05/10/2019 - 10:48
Billing not calculating correctly

We had a student this morning drop a class and I generated his new enrollment and it did not calculate correctly.  He is now only in 3 hours and the total bill should be $1,820.00.

66XX16701

Thank you,

I will be manually adjusting him as I need to give him his balance so he can make payment.

 

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dparker
Last seen: 2 days 6 hours ago
Joined: 05/17/2019 - 21:42
Billing Error

I will take a look at this and contact you directily if I need more details.

Dana

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*GNECsis Support Specialist*

dparker
Last seen: 2 days 6 hours ago
Joined: 05/17/2019 - 21:42
Refund Rules

The reason for the double charge in tuition is that the system does not delete refund level rules based charges after the add/drop deadline date.  There is a special button that needs to be used after the Add/Drop deadline for deleting these values. (Delete Unposted Charges Before Generation)  This only happens after the add/drop deadline as the system assumes there will be no more add's after that date and instead will just have partial refund's following the schools refund level rules for drops after the deadline.

Let me know if you have any more questions! :)

Dana

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*GNECsis Support Specialist*

kbible
Last seen: 1 day 2 hours ago
Joined: 01/22/2019 - 10:07
Version 2.70

This has been corrected and will be included in the next version

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