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Last seen: 7 months 3 weeks ago
Joined: 01/22/2019 - 10:07
Jasper error on change password email link


A student from India is having tremendous difficulty changing his password. I was able to enter some of his credentials using the Problems Logging In? link but when he did this he got a Jasper error message (attached).

Thank you for your help.




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Last seen: 3 days 13 hours ago
Joined: 10/06/2021 - 01:03
Jasper error on change password email link

Hi there,

Thanks for reporting this. I have direcred it to the developers.


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GNECsis Spanish and Portuguese Support Specialist

Last seen: 3 weeks 4 days ago
Joined: 01/22/2019 - 10:07
Bug fixed

The forgotten password utility was broken.  A change was made a while back that affected it and it was not caught. This is fixed and is in the next release (and already applied to your server). Have him try again and he should be OK.


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GNECsis Translation, data import, specialist programmer