EnglishEnglish
EnglishEnglishFrenchFrenchGermanGermanItalianItalianPortuguesePortugueseRussianRussianSpanishSpanish

Forum topic

3 posts / 0 new
Log in to post comments
Last post
Tue, 06/15/2021 - 03:44
#1
choward
Last seen: 2 weeks 22 hours ago
Joined: 05/10/2019 - 10:48
Credit card payments not posting to student accounts

Hi,

We had 2 payments from credit cards this weekend and neither one applied to the students accounts.  In cashier the only receipt that I can see is the one for the CCfees.

Please advise

Thank you

 

Status: 
On Hold
No votes yet
Top
Tue, 06/15/2021 - 20:44
dparker
Last seen: 1 day 3 hours ago
Joined: 05/17/2019 - 21:42
CC Payment issues

Hello, 

I am sorry that you are having this issue. I have notified Alan who is able to open the hood a bit and see what might have happened.

Dana

No votes yet

*GNECsis Support Specialist*

Top
Wed, 06/16/2021 - 02:50
aschrock
Last seen: 4 weeks 1 day ago
Joined: 01/22/2019 - 10:07
The process is currently

The process is currently working and we can't replicate at this time. The specific individuals have been noted in the ticket in case we see the issue again.

No votes yet
Status: 
Answered

GNECsis Translation, data import, specialist programmer 

Top