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choward
Last seen: 5 days 3 hours ago
Joined: 05/10/2019 - 10:48
Credit card payments not posting to student accounts

Hi,

We had 2 payments from credit cards this weekend and neither one applied to the students accounts.  In cashier the only receipt that I can see is the one for the CCfees.

Please advise

Thank you

 

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dparker
Last seen: 2 days 7 hours ago
Joined: 05/17/2019 - 21:42
CC Payment issues

Hello, 

I am sorry that you are having this issue. I have notified Alan who is able to open the hood a bit and see what might have happened.

Dana

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*GNECsis Support Specialist*

aschrock
Last seen: 2 weeks 4 days ago
Joined: 01/22/2019 - 10:07
The process is currently

The process is currently working and we can't replicate at this time. The specific individuals have been noted in the ticket in case we see the issue again.

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Status: 
Answered

GNECsis Translation, data import, specialist programmer