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Robert Rae
Last seen: 14 hours 41 min ago
Joined: 08/20/2019 - 16:32
Survey not appearing for students

Folks,

We had a bit of trouble with one of our classes - BS4110 Introduction to Biblical Studies, Autumn 2020-2021. The lecturer set aside some time to instruct students how to login and use the Surbeys, but unfortunately for almost all of them, the survey notification didn't appear.

However, I can see that one student has completed it, so it obviously wasn't a universal problem. 

Most students in the class were Audit students - could that have caused an issue?

Thanks!

Rob

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kbible
Last seen: 1 hour 17 min ago
Joined: 01/22/2019 - 10:07
End date of class is more the 2 weeks ago

The survey will appear for all students with a status of enrolled or completed that are not marked as independent study.  The link will show two weeks before the end date of the class and will continue to show for two weeks after the end date of the class.  In this case, the reason the link isnt showing is that the end date is more than 2 weeks ago.  If you wish to open the survey back up, modify the end date of the class temporarily and then change it back.

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Global Ministry Center - Church of the Nazarene

Robert Rae
Last seen: 14 hours 41 min ago
Joined: 08/20/2019 - 16:32
Yes, that makes sense for now

Yes, that makes sense for now, and I'll try that out. However, the lecturer was trying this before the Christmas break on the last day of term, before the original class end date had passed. 

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Robert Rae
Admissions
Nazarene Theological College, Manchester (UK)

Robert Rae
Last seen: 14 hours 41 min ago
Joined: 08/20/2019 - 16:32
We've had this problem now

We've had this problem now with a few classes, and the method of changing the dates doesn't seem to be working. 

For example, here's PT7620 Models of Theological Reflection, class end date 19/01/2021. It has a student survey attached, and I am enrolled in the class for testing it, but I can't see a notification, and other students have reported this problem also.

Could you have a look and see what might be causing this? If it's a problem with the notifications appearing, is there a way it could be made more reliable, for example on the Student Dashboard, when they click Classes and select the class, a section appear there with the survey?

Thanks!

Rob

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Robert Rae
Admissions
Nazarene Theological College, Manchester (UK)

kbible
Last seen: 1 hour 17 min ago
Joined: 01/22/2019 - 10:07
Version 2.61

Thanks for letting us know.  We actually found a bug in the survey task display a couple of days ago while looking at something else, so it is already fixed.  It will be included in the release later this week.

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Global Ministry Center - Church of the Nazarene