Over the last month I have had 3 separate students who are unable to load their Genesis Academic Portals. At first we thought it was an isolated incident and were unable to replicate the issue when logging in as the student, but after a third student being unable to use it, I think there must be a problem somewhere. Dana had suggested trying to whitelist the first student and we can try that, but it seems the likelihood of that being the issue for all 3 students is rare.
When trying to get into their academic portals, the students have an extremely long load time. Sometimes it even shows the timeout error that happens if the server is down, even though it isn't. The student may close out and try again, to then get the first page but not be able to load any subsequent pages. Many times the buttons on the page also stop registering and cannot be clicked. If the student closes the window and tries again, they are able to return to the same point as previously, plus one more page, and then the same loading error will occur. On the most recent student, we attempted to move him to his phone hotspot to see if the wifi was the issue, and the same situation continued, loading up to the previous point. This also happened regardless of incognito window or a change in web browser.
This has prevented us from enrolling multiple students and with the semester approaching so quickly, we really need these students to have access to their academic portal so that they can get enrolled and pay their bills on time. Any help that you can provide would be greatly appreciated.