Forum topic

4 posts / 0 new
Last post
choward
Last seen: 1 week 3 days ago
Joined: 05/10/2019 - 10:48
student billing error

Today I generated charges for a student that was registered late for the summer term.  On 06/23/20 she was added to one class, today she was added to another class and that transaction for some reason was for 6 hours instead of 3.  I have included the transactions.  I manually corrected the error in case the student accesses her bill.

Status: 
Closed
No votes yet
dparker
Last seen: 1 day 20 hours ago
Joined: 05/17/2019 - 21:42
Thank you for reporting this!

Thank you for reporting this!!

We will work on getting this resolved quickly.

Dana

No votes yet

*GNECsis Support Specialist*

choward
Last seen: 1 week 3 days ago
Joined: 05/10/2019 - 10:48
Has there been a resolution

Has there been a resolution on this issue yet.  I have another student that this issue happened to as well  660003739.  I am going to maually change this so the student does not see it on his account.  I have attached a screen shot.

No votes yet

Student Accounts/Financial Aid
Nazarene Theological Seminary
Kansas City (USA)

dparker
Last seen: 1 day 20 hours ago
Joined: 05/17/2019 - 21:42
Billing charge duplication

We were able to duplicate this issue and are expecting this to be fixed and included in the Thursday system update. 2.56

Dana

No votes yet

*GNECsis Support Specialist*