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choward
Last seen: 14 hours 6 min ago
Joined: 05/10/2019 - 10:48
payment plan question

Hi,

I have a student that has a payment plan and I am having trouble determining what is wrong with their record.  The payment is for $1168.00 a month.  They have not paid Sept's payment to date and I have added a $25.00 late fee.  I changed her Sept payment to $1,193.00 to reflect the additional fee.  The Sept payment is showing correctly but is says that there was a -50.00 and the remaining due is $1,243,  I can not seem to locate where the $50.00 is coming from.  Can you please look at this for me and advise.  660016599.  Dana, I saved the screenshots as a PDF and the file can not be uploaded into the ticket so I will put both of the screenshots that I took into our folder on SAIG

 

Thank you,

 

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dparker
Last seen: 5 days 20 hours ago
Joined: 05/17/2019 - 21:42
Payment Plan issue

Hello, 

I will resolve all of your recent posts including this one today.  

Dana

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*GNECsis Support Specialist*

dparker
Last seen: 5 days 20 hours ago
Joined: 05/17/2019 - 21:42
Calculated values and visual error

There may be an issue with calculations after you change an amount.  

When I look at the student now ( I did not change anything) it appears to be correct.  

Please let me know if you encounter this again.

Dana

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*GNECsis Support Specialist*