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Tue, 09/05/2023 - 20:38
#1
choward
Last seen: 2 weeks 6 days ago
Joined: 05/10/2019 - 10:48
Payment did not post to a student account

Hi,

We had a student make a payment on 08/29/2023 that did not apply to their account.  Due to PII I have placed the file in Dana's and mine shared folder.  The date on the file is today.

Please email me directly if more information is needed.

Thank you,

 

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Tue, 09/05/2023 - 21:23
PGuevara
Last seen: 1 week 1 day ago
Joined: 10/06/2021 - 01:03
Payment did not post to a student account

Hi Cindy,

Just directed this to the developers. Thanks for reporting,

Priscila

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GNECsis Spanish and Portuguese Support Specialist

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Thu, 09/07/2023 - 18:50
(Reply to #2)
choward
Last seen: 2 weeks 6 days ago
Joined: 05/10/2019 - 10:48
Is there an ETA for this

Is there an ETA for this issue?  Do I need to manually add the payment to the students account?

 

Thank you,

 

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Student Accounts/Financial Aid
Nazarene Theological Seminary
Kansas City (USA)

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Thu, 09/07/2023 - 21:23
(Reply to #3)
dparker
Last seen: 3 hours 46 min ago
Joined: 05/17/2019 - 21:42
Timing

This is being looked at in detail today.  For the sake of the student, I would verify the funds have hit the bank account and then create a receipt for this payment.  If the developers have a way of regenerating the linked payment... then you will be instructed to delete the manual receipt.

 

Dana

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*GNECsis Support Specialist*

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