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choward
Last seen: 3 days 9 hours ago
Joined: 05/10/2019 - 10:48
Payment did not post to a student account

Hi,

We had a student make a payment on 08/29/2023 that did not apply to their account.  Due to PII I have placed the file in Dana's and mine shared folder.  The date on the file is today.

Please email me directly if more information is needed.

Thank you,

 

Status: 
Resolved
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PGuevara
Last seen: 3 days 10 hours ago
Joined: 10/06/2021 - 01:03
Payment did not post to a student account

Hi Cindy,

Just directed this to the developers. Thanks for reporting,

Priscila

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GNECsis Spanish and Portuguese Support Specialist

choward
Last seen: 3 days 9 hours ago
Joined: 05/10/2019 - 10:48
Is there an ETA for this

Is there an ETA for this issue?  Do I need to manually add the payment to the students account?

 

Thank you,

 

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Student Accounts/Financial Aid
Nazarene Theological Seminary
Kansas City (USA)

dparker
Last seen: 3 days 10 min ago
Joined: 05/17/2019 - 21:42
Timing

This is being looked at in detail today.  For the sake of the student, I would verify the funds have hit the bank account and then create a receipt for this payment.  If the developers have a way of regenerating the linked payment... then you will be instructed to delete the manual receipt.

 

Dana

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*GNECsis Support Specialist*

choward
Last seen: 3 days 9 hours ago
Joined: 05/10/2019 - 10:48
I am still having issues with

I am still having issues with payments not applying to student accounts.  I just received a call from a student that made a payment on 09/21/2023 that did not post to his account.  I will add the payment information into SAIG Dana and Cindy's file.  Please advise.

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Student Accounts/Financial Aid
Nazarene Theological Seminary
Kansas City (USA)

dparker
Last seen: 3 days 10 min ago
Joined: 05/17/2019 - 21:42
Resolution - Updates to Payeezy handshake

This was resolved last month but we wanted to make sure no more issues were happening. 

A document was sent to you Cindy with all payments that might have been effected.  Since we have not heard any more issues, we are confident the issue is resolved and closing this task.

Dana

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*GNECsis Support Specialist*