Hi,
We had a student make a payment on 08/29/2023 that did not apply to their account. Due to PII I have placed the file in Dana's and mine shared folder. The date on the file is today.
Please email me directly if more information is needed.
Thank you,
Status:
Task Created
Hi Cindy,
Just directed this to the developers. Thanks for reporting,
Priscila
GNECsis Spanish and Portuguese Support Specialist
Is there an ETA for this issue? Do I need to manually add the payment to the students account?
Thank you,
Student Accounts/Financial Aid
Nazarene Theological Seminary
Kansas City (USA)
This is being looked at in detail today. For the sake of the student, I would verify the funds have hit the bank account and then create a receipt for this payment. If the developers have a way of regenerating the linked payment... then you will be instructed to delete the manual receipt.
Dana
*GNECsis Support Specialist*