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choward
Last seen: 5 days 1 hour ago
Joined: 05/10/2019 - 10:48
issue with Loan disbursement

Hi,

For student 660003338 I reversed their loan and then after doing an R2T4 I discovered they were eligible for a small amount of the loan. Since I can not revise a loan upward I created a new disbursement.  when I try to create the disbursement even though the gross has a number in it when I apply net amount it shows 0.  I am not sure if this is because the first disbursement was canceled.  It is transaction 2.

Thank you,

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Resolved
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dparker
Last seen: 2 days 5 hours ago
Joined: 05/17/2019 - 21:42
Solution

Hello,

Please email me the exact way (screen shot) that you have it set up in Edexpress. I will make a video of me making it match edexpress. It should be possible. 

Dana 

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*GNECsis Support Specialist*

choward
Last seen: 5 days 1 hour ago
Joined: 05/10/2019 - 10:48
I put the screenshot in our

I put the screenshot in our folder in SAIG

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Student Accounts/Financial Aid
Nazarene Theological Seminary
Kansas City (USA)

dparker
Last seen: 2 days 5 hours ago
Joined: 05/17/2019 - 21:42
Resolution

Hello,

Due to confidencial information I sent you a video explanation directly.  It is resolved so that the funds can be properly disbursed. 

Sorry for the delay.

Dana

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*GNECsis Support Specialist*