Hi,
For student 660003338 I reversed their loan and then after doing an R2T4 I discovered they were eligible for a small amount of the loan. Since I can not revise a loan upward I created a new disbursement. when I try to create the disbursement even though the gross has a number in it when I apply net amount it shows 0. I am not sure if this is because the first disbursement was canceled. It is transaction 2.
Thank you,
Status:
Resolved
Hello,
Please email me the exact way (screen shot) that you have it set up in Edexpress. I will make a video of me making it match edexpress. It should be possible.
Dana
*GNECsis Support Specialist*
I put the screenshot in our folder in SAIG
Student Accounts/Financial Aid
Nazarene Theological Seminary
Kansas City (USA)
Hello,
Due to confidencial information I sent you a video explanation directly. It is resolved so that the funds can be properly disbursed.
Sorry for the delay.
Dana
*GNECsis Support Specialist*