We found an issue for a student and I wonder if the system can be programmed to avoid/remedy the issue.
When the student profile was created, there was an extra space after his first name. Obviously, it wasn't visible so no one knew it was there. However, when he went to do a password reset, it kept saying the information was invalid. Fortunately, we stumbled into finding the extra space, removed it, and the problem went away.
However, it seems that we should be able to improve the system so that it doesn't "break" because of an extra space. Can we:
1. Automatically remove a space if it is the last character in a field?
2. Make the system robust enough that leaving off a space won't break the search functionality?
3. Throw a flag if there is a space so the user can remove it?
I think #1 would be preferred and hopefully simplest.