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Robert Rae
Last seen: 1 month 3 days ago
Joined: 08/20/2019 - 16:32
Cliff College - Documents Uploaded to Admissions not Visible on Student Record

Folks,

Cliff are having some difficulty with the document upload system - on our NTC GNECsis when I upload documents on the Admissions portal, they become visible on the Student Portal also under Academics > Documents. However, this doesn't seem to be happening for Cliff. We've checked the Permissions for both Admissions and Academics 'documents' and they all seem to be in order - could you hop in and see if we've missed something obvious there?

Thanks!

Robert

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dparker
Last seen: 2 days 5 hours ago
Joined: 05/17/2019 - 21:42
Task

Hello,

I have notified the development team of the issue.

Dana

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*GNECsis Support Specialist*

aschrock
Last seen: 2 weeks 4 days ago
Joined: 01/22/2019 - 10:07
Document Category Configuration

Hey Rob,

The document category (look in system administration/administration/document categories) is what determines where the category is visible. In their case, they don't have the tick box for Student Portal/Student Profile ticked. If they tick that, you should see the documents then in the student portal.

Alan

Your rating: None Average: 5 (1 vote)

GNECsis Translation, data import, specialist programmer 

Robert Rae
Last seen: 1 month 3 days ago
Joined: 08/20/2019 - 16:32
Excellent, thank-you!  

Excellent, thank-you!

 

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Robert Rae
Admissions
Nazarene Theological College, Manchester (UK)

Robert Rae
Last seen: 1 month 3 days ago
Joined: 08/20/2019 - 16:32
Folks,

Folks,

Alison at Cliff has changed the permissions, but documents still don't seem to be appearing on the student side. Both documents already existing and new test documents don't seem to be visable - we tried with students:

380000680  

380000688

Could someone hop in and see if something is amiss, or if we just missed something?

Thanks!

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Robert Rae
Admissions
Nazarene Theological College, Manchester (UK)

dparker
Last seen: 2 days 5 hours ago
Joined: 05/17/2019 - 21:42
Solution

If they are trying to access the documents in the Academic Section they need to select Student from the Admin/Academic section of the document access. (See screen shot).

I added the Student Option and the documents show up in your test cases.

**If you are not able to read the screen shot below, right click the image and select "Open image in new Tab"**

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*GNECsis Support Specialist*