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choward
Last seen: 2 days 21 hours ago
Joined: 05/10/2019 - 10:48
Change in FA award after it is applied to a students account

Hello,

I may have done something incorrectly but I updated a students scholarship awards after it had been applied to their account.  It appears to have changed in the financial aid module but the change is not reflected on his student account.

I tried to attach 2 screen shots but I am only allowed to attach 1

 

Thank you,

 

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dparker
Last seen: 1 week 2 hours ago
Joined: 05/17/2019 - 21:42
Changes

I will look into it.  

For adding images to add an additional image you need to press the Add another item button on the bottom right. (see screen shot)

 

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*GNECsis Support Specialist*

dparker
Last seen: 1 week 2 hours ago
Joined: 05/17/2019 - 21:42
Solution

The most likely reason was the use of the edit disbursement and just changed the disbursed amount in the disbursement details screen.  

To generate a reversing student account transaction you have to use either the Reverse OR Revise button.  These are the only options that will generate reversing transactions for awards that are already disbursed.

Let me know if you have any further questions.

Dana

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*GNECsis Support Specialist*