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Tue, 02/08/2022 - 00:45
#1
choward
Last seen: 1 week 3 days ago
Joined: 05/10/2019 - 10:48
Billing rules are not calculating

Hi all,

Student 660016713 dropped a class on Jan 27th and the refund rules did not apply to his account.  He was in the second week so he should have had a 75% refund on the class.

Can someone please check into this for me.  They would like a new payment plan so I will adjust that manually to get him the adjusted number.

 

Thank you,

 

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Tue, 02/08/2022 - 17:41
PGuevara
Last seen: 4 days 22 hours ago
Joined: 10/06/2021 - 01:03
Billing rules

I have notified the developers to look at this. 

Priscila

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GNECsis Spanish and Portuguese Support Specialist

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Tue, 02/08/2022 - 21:18
kbible
Last seen: 2 weeks 5 days ago
Joined: 01/22/2019 - 10:07
This person has a refund

This person has a refund transction from 2/7, created from billing rules, and it was refunded at 75%.  All appears correct..  

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Senior Software Developer
Global Ministry Center - Church of the Nazarene

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