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Robert Rae
Last seen: 4 months 12 hours ago
Joined: 08/20/2019 - 16:32
Attendance System malfunction! (relatively urgent)

Folks,

Good morning! I hope you're doing well.

You may already have received an email from Sarah Dunbar while I was away with this, but I'll put it here for ease of access. Our Instructors have been inputting attendance without too much trouble so far since the start of term, but starting on Monday they got the below error message when they tried to do so.

As a further note, when I go to any class that should have current attendance in the Academics > Class section on the Administrator side, I get the following pop-up:

"Prog Err: No match on attendance session."

Here is the error from the Instructor portal:

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HTTP Status 500 - /wFacultDClassListByTerm.jsp (line: 1000, column: 1) /./include/bannerbsfaculty.inc (line: 2, column: 1) File [./bannerbasics.inc] not found

type Exception report

message /wFacultDClassListByTerm.jsp (line: 1000, column: 1) /./include/bannerbsfaculty.inc (line: 2, column: 1) File [./bannerbasics.inc] not found

description The server encountered an internal error that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: /wFacultDClassListByTerm.jsp (line: 1000, column: 1) /./include/bannerbsfaculty.inc (line: 2, column: 1) File [./bannerbasics.inc] not found
org.apache.jasper.compiler.DefaultErrorHandler.jspError(DefaultErrorHandler.java:41)
org.apache.jasper.compiler.ErrorDispatcher.dispatch(ErrorDispatcher.java:275)
org.apache.jasper.compiler.ErrorDispatcher.jspError(ErrorDispatcher.java:91)
org.apache.jasper.compiler.Parser.processIncludeDirective(Parser.java:335)
org.apache.jasper.compiler.Parser.parseIncludeDirective(Parser.java:368)
org.apache.jasper.compiler.Parser.parseDirective(Parser.java:471)
org.apache.jasper.compiler.Parser.parseFileDirectives(Parser.java:1787)
org.apache.jasper.compiler.Parser.parse(Parser.java:136)
org.apache.jasper.compiler.ParserController.doParse(ParserController.java:227)
org.apache.jasper.compiler.ParserController.parseDirectives(ParserController.java:117)
org.apache.jasper.compiler.Compiler.generateJava(Compiler.java:196)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:358)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:338)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:325)
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:363)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:396)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:340)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

note The full stack trace of the root cause is available in the Apache Tomcat/8.0.46 logs.

--

Thanks!

Status: 
Resolved
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dparker
Last seen: 6 days 22 hours ago
Joined: 05/17/2019 - 21:42
Error

Hello,

This has been given urgent status.  We will let you know when it has been fixed. Sorry for the error.

Dana

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*GNECsis Support Specialist*

Robert Rae
Last seen: 4 months 12 hours ago
Joined: 08/20/2019 - 16:32
Update?

Folks,

Good afternoon! I hope things are going well.

Just wondering if there was an update on the status of this issue - we're having some problems monitoring attendance properly manually and could definitely use it back up and running.

Thanks!

No votes yet

Robert Rae
Admissions
Nazarene Theological College, Manchester (UK)

dparker
Last seen: 6 days 22 hours ago
Joined: 05/17/2019 - 21:42
Attendance updates

Hello,

The Instructor portal error above should have been resolved already. Kindra, who does the updates to your system will be back Thursday and will be able to make sure the update is working properly.

Sorry for the delay!

Dana

No votes yet

*GNECsis Support Specialist*

Robert Rae
Last seen: 4 months 12 hours ago
Joined: 08/20/2019 - 16:32
No worries, I'll wait for an

No worries, I'll wait for an update from Kindra - currently Instructors are still getting an error dialog box "Prog Err: No match on attendance session" when they try to enter attendance, and records for individual dates aren't being saved. 

No votes yet

Robert Rae
Admissions
Nazarene Theological College, Manchester (UK)

dparker
Last seen: 6 days 22 hours ago
Joined: 05/17/2019 - 21:42
Attendance issues

Hello,

We believe we have resolved all of the issues and implemented the updates on your system.  Please let us know if you have any further issues.

Dana

No votes yet

*GNECsis Support Specialist*