The bill issue that you encountered we believe is probably unique to this student and is very unlikely to be something you encounter again. We did however uncover a different issue that we will resolve related to the transactions, From and To dates.
In this situation there are hidden transactions that have been wiped off. The dates from the transactions is in the middle of the transaction cuttoff date for the term. The bill you showed above would have had a transaction end date of 12/13. The hidden charges are partcially in the date range and part out. So the system summed the transactions and created the balance that you saw. However since the "balance" transactions were set to HIDE it did not show the transactions on the bill. You can print the bill for this student with the right balance by either selecting a TO date before 11/18/2020 or after 12/21/2020. It will then show the right balance. Another fix you could do is change the range of time you show transactions for the term. Right now Fall is 08/16/2020 to 12/13/2020. You could change the range to be 08/16/2020 to 12/31/2020 thus including more transactions in the Fall and start the spring transaction display range from 12/14/2020 to 01/01/2021. The other option to make this specific student less likely to have an issue would be to change the transaction date for the second group of hidden charges from 12/21/2020 to be the same as the original charges of 11/18/2020. They will then all balance out to zero for the fall term based on the current date range.
Hello,
The bill issue that you encountered we believe is probably unique to this student and is very unlikely to be something you encounter again. We did however uncover a different issue that we will resolve related to the transactions, From and To dates.
In this situation there are hidden transactions that have been wiped off. The dates from the transactions is in the middle of the transaction cuttoff date for the term. The bill you showed above would have had a transaction end date of 12/13. The hidden charges are partcially in the date range and part out. So the system summed the transactions and created the balance that you saw. However since the "balance" transactions were set to HIDE it did not show the transactions on the bill. You can print the bill for this student with the right balance by either selecting a TO date before 11/18/2020 or after 12/21/2020. It will then show the right balance. Another fix you could do is change the range of time you show transactions for the term. Right now Fall is 08/16/2020 to 12/13/2020. You could change the range to be 08/16/2020 to 12/31/2020 thus including more transactions in the Fall and start the spring transaction display range from 12/14/2020 to 01/01/2021. The other option to make this specific student less likely to have an issue would be to change the transaction date for the second group of hidden charges from 12/21/2020 to be the same as the original charges of 11/18/2020. They will then all balance out to zero for the fall term based on the current date range.
Let me know if any of this does not make sense.
Dana
*GNECsis Support Specialist*