Forum topic

3 posts / 0 new
Last post
FLusesi
Last seen: 2 days 9 hours ago
Joined: 07/19/2022 - 19:15
Studnt Portal Statements

Hello,

Our student portal running balances are not matching.

 

Refer to the screenshots attached.

Status: 
Resolved
No votes yet
PGuevara
Last seen: 2 days 7 hours ago
Joined: 10/06/2021 - 01:03
Student Portal Statements

Hello Frida,

I just sent this issue to the developers.

Thanks for reporting,

Priscila

No votes yet

GNECsis Spanish and Portuguese Support Specialist

dparker
Last seen: 1 day 23 hours ago
Joined: 05/17/2019 - 21:42
Bill Previous Balance

The Previous Balance (950.18) is not calculating the right value in the rare situation that opposite sign transactions that are hidden in different terms will not be excluded properly. 

This will be fixed.  

It is however best practice when reversing transactions to set the reversed transaction, transaction date to be the same day as the original transaction.  This will make them match up better when auditing and would have also prevented the Previous balance from being incorrect (though the system will be updated to accommodate this situation).  The Original transaction was 10.10.2022 and the reversal happened on 12.04.2024.

No votes yet

*GNECsis Support Specialist*