Hi all,
Student 660016731 signed up for a payment plan and made their first payment. Yesterday they dropped a class and after doing the adjustment there payment plan would have decreased. I had to manually change the amounts as it was calculating the payment already made and was split into 3 payments. Since they had already made a payment I was trying to figure out how I could split the payment over 2 payment dates and no matter what I try I can not seem to get it to work. The main reason I am concerned is the student will see his payment plan on his bill and think he needs to pay more than he owes. Not sure I am articulating this very well but let me know if I need to provide more information.
Thank you,
Status:
Answered
(We had a meeting to look at this in detail and the system already had a solution.)
Solution:
StudentAccounts > Billing > Billing Period Analysis
Select (Update) the student in the Students Section.
Payment Allocations Section of the Student select a valid Receipt Payment and select Reallocate.
Select how you would like the payments reallocated in the payment plan or terms and save and return.
*GNECsis Support Specialist*