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choward
Last seen: 1 day 15 hours ago
Joined: 05/10/2019 - 10:48
Payment Plan question

Good morning,

I just received the first payment using the payment plan.  My question is does it not automatically record the payment as paid in the Payment plan tab?  

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dparker
Last seen: 1 day 15 hours ago
Joined: 05/17/2019 - 21:42
Payment Plan phases

Hello,

We installed the initial functionality as the first step.  To make sure the concept was something that was going to work and work properly. We have many many updates on payment plans that will be implemented on Jan 21st.  This additional functionality will have online payments automatically apply to payment plans. We also have added functionality to allow you to tie a payment already received to a payment plan.  We are also adding payment plan details to the student portal so they can see the due dates etc.

Currently the only way to apply a payment to a payment plan is through the cashier function.  When you are making a cashier payment you select the payment plan payment that the payment will apply to.   The cashier function is also getting additional updates for January 21st to make this smoother as well.

In conclusion:  currently the payments do not automatically apply to the payment plan and the functionality to do this will be applied on Jan21st. Second, you will be able to retroactively apply payments to the payment plan after the Jan21st update.

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*GNECsis Support Specialist*