Forum topic

Hi Frida,

Thanks for reporting this. I just shared it with the developers.

Priscila

Hello,

The bill is accurate... based on the way the transactions were managed for this student.  There are many questions I have about this students transactions but I will reach out to you and Morris directly about them. 

 There are a lot of reversed and hidden transactions.  It is expected that a reversing transaction would have a date similar to the reversed transaction. In this students case, they have reversed transactions for a prior term that were applied in this terms time period. Because they were hidden on bill (since they were reverses) the values need to be calculated in the date range but are hidden from the bill and thus the balance is correct but the hidden values are not showing to fill in the gaps.  

The correct  solution is to change the Transaction dates for the corrections from 2022-2023 September. (see the below valeus) This will allow the bill to reflect properly.

12.04.2024
SJGSSRepeatTuitionIA
Repeat Unit Admin Charge - PSM310-Reversed Sep 2022
Charge
-7,000.00
Y
2022-2023 September
 
 
mmutwiri - Manual Transaction
 
 
 
 
 

12.04.2024
SJGSSGRP1FeeOnline
Admin Fee-Reversed Sep 2022
Charge
-17,000.00
Y
2022-2023 September
 
 
mmutwiri - Manual Transaction
 
 
 
 
 

12.04.2024
SJGSSBlockTuitionIA
Tuition- Reversed Sep 2022
Charge
-8,000.00
Y
2022-2023 September
 
 
mmutwiri - Manual Transaction

It is worth noting that the student bill on the student portal does reflect properly... I will look into what maybe we can do to set a warning or option to reflect transactions differently.

Dana 

We have made some changes and now both bills look the same. This will be included in the next release.