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Mon, 04/25/2022 - 22:36
#1
smporter
Last seen: 2 months 3 days ago
Joined: 01/22/2019 - 10:07
Add Admin Ability to Impersonate User

It would be helpful to allow certain admins (defined by group permissions) to impersonate users so that the admin can see what the users see for troubleshooting without the need to have a password. This will help admins assist students and other users with problems within the portal and also allow admins to give personalized instructions and screenshots to the user and/or identity a potential issue in the SIS setup. The impersonation would need to have complete activity logs for auditing purposes. 

This is a common and helpful feature for many of the other tools we are using (Moodle, Campus App, etc.) so we would like to have this added to GNECSIS if possible.

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Wed, 04/27/2022 - 19:24
dparker
Last seen: 5 hours 5 min ago
Joined: 05/17/2019 - 21:42
Feature request

This has been something that has been discussed a lot. I will include your comments in the ongoing discussion/feature addition.

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*GNECsis Support Specialist*

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Thu, 09/22/2022 - 20:52
smporter
Last seen: 2 months 3 days ago
Joined: 01/22/2019 - 10:07
Still in discussion?

Is this still being considered? This is still a strongly desired feature as it would help troubleshoot student issues and also testing system permissions to make sure that proper compliance is happening.

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Stephen Porter
Nazarene Theological Seminary

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Thu, 09/22/2022 - 21:31
(Reply to #3)
kbible
Last seen: 12 hours 20 min ago
Joined: 01/22/2019 - 10:07
WE are still in discussion on

WE are still in discussion on the best way to go about this, so it is not off the table

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Senior Software Developer
Global Ministry Center - Church of the Nazarene

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Wed, 08/07/2024 - 03:47
kbible
Last seen: 12 hours 20 min ago
Joined: 01/22/2019 - 10:07
Beta Version

As I began to look at it, it seemed like the highest priority was the student portal, since for the instructor portal, you can add yourself as an assistant in instructor and gain access.

So, I have a beta version of “read only” student portal access.  It is on your test server. 

 

Some notes:

  • User needs the ViewStudentPortal permission in either Academics > Student or Student Accounts > Student for this to be accessible
  • Button will show up on Academics > Student and Student Accounts > Student if
    • they have permission
    • they are in read mode (not edit or new mode)
    • they have a user with a user name that is not inactive
    • They are either
      • an active student and host has student portal enabled OR
      • an inactive student with a classification of 500 (alumni) and the host has alumni portal enabled.
  • In the student portal, the name will be highlighted in yellow in the banner of the page. 
  • There is a button on the bottom of the student portal home page to return to staff portal.   
  • Any button that saves something to the database, goes to an external system, or goes to a shared page (like update password, etc) will display an error and not proceed.  Switch Role and Logout will also display an error.
  • We could potentially add a button to financial aid in the future, but wanted to start with just these two, especially since Cindy has access to both areas.
  • When the ‘view student portal’ button is clicked, a log entry is added to the student log history that a staff person viewed their portal read only.

Feel free to try it out or let others on your team know about it.  Then, let me know your thoughts.

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Senior Software Developer
Global Ministry Center - Church of the Nazarene

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